Where we ship
- Business and residential addresses across the United States.
- There is no minimum order value for delivery, and no regional restriction.
- For destinations outside the United States, ask before ordering — it may be possible, but freight and lead time are quoted case by case.
How components are packed
- Folding cartons — Flat, banded in counted bundles, inside corrugated outer cases.
- Paperboard inserts and partitions — Flat, in the same shipment as the cartons they belong to.
- Foam inserts — Cut to size, interleaved to prevent compression marking, loose or pre-fitted as agreed.
- Formed trays — Nested in counted stacks. These take significant volume, so plan storage before ordering.
- Rigid and two-piece boxes — Assembled, nested, with protective layers between them so wraps do not scuff.
- Labels — On the specified core and winding direction for roll formats, or flat in counted packs for sheets.
Lead times
Lead time is quoted per job rather than published as a single figure, because it varies with structure, tooling and finishing.
- What extends it — New tooling, multiple finishing passes, rigid construction, formed tray production and sample rounds.
- What shortens it — A repeat run against an existing die line with approved artwork and a retained reference sample.
- What is outside our control — Carrier transit time, weather disruption and address access issues.
- The clock starts at approval — Production scheduling begins when artwork and, where applicable, the physical sample are approved.
Delivery estimates, not guarantees
We give estimated dispatch and transit windows and we do not guarantee delivery dates. Transit is carried out by third-party carriers whose performance we do not control.
- If you are working to a fixed deadline, tell us at the quote stage rather than after ordering.
- Where a deadline is genuinely immovable, build slack in — a sample round is common and it takes time.
- We will tell you honestly if a schedule looks unrealistic rather than accepting it and hoping.
Checking a delivery
- Check the outer cases for damage before signing, and note any damage on the carrier paperwork.
- Check the quantity against the delivery note. Print runs carry a stated over- or under-delivery tolerance.
- Check a sample of the actual product against your approved reference, not just the outer packaging.
- Report any problem promptly with photographs — it is far easier to resolve while the shipment is intact.
What happens if something is wrong is set out on the refund and revision policy page.
Storage after delivery
Packaging is a hygroscopic material and it behaves differently depending on where it is kept.
- Humid storage — Board takes up moisture, loses stiffness and compression strength, and friction lids loosen.
- Very dry storage — Board becomes brittle and creases crack more readily when erected.
- Cold storage — Let stock reach room temperature before erecting it; cold board cracks at the fold.
- Keep it flat and off the floor — Flat cartons stored on edge or unevenly will take a set.
What we will not ship
- We do not ship peptides, medications, compounds, filled vials, diluent or coolant. We never have any of these in our possession.
- We do not accept inbound shipments of filled vials or regulated materials. Send empty vials only.